I was prepared to listen to you, until this:

WHO wrote:

But please remember this is really only one very disgruntled customer which we try to amicably sort out his/her problem but they are just abusive and angry for no reason and un-co-operative. and we have all documentation from trading standards to prove we are doing our best to amicably sort this. maybe there is something else unhappy in his life and he feels better taking it out on us.

"angry for no reason"? I think being a customer who'd paid for goods which weren't received would be enough of a reason to be angry. The fact you don't realise that says volumes about your customer relations. Although not as much as "maybe there is something else unhappy in his life". I mean, wow, seriously? That kind of comment will do very little to convince people to give you their custom.

Wahey, it's Mr and Mrs illiterate themselves, too much freedom of speech got the better of you eh? I love it when thieving companies walk right into the lions den because they just can't hold back any more.
I predict it's a bad idea for you. Forums are places of unity, you won't find any sympathy here from the people you've robbed over the years.
Let's have a look at your funny post:

WHO wrote:

[b]OK, enough of this rubbish. The WHO sends out hundreds of items to hundreds of happy customers EVERY week.

They're the people who actually receive items and don't get robbed from right? Good for them.

WHO wrote:

at the moment we have one very disgruntled customer who we are having a dispute with and also a competitors store who are aslo attacking us.

Who is the disgruntled customer? Not me, a dispute means two people communicate, I gave up speaking to you nearly a month ago. Four months of waiting for your money back kind of makes people seek alternatives.

WHO wrote:

we are an honest business with great customer service and great track record. yes there are a few (very few) customers we have let down and each have been sorted to the best of our knowledge. we are after all only human. we work hard to maintain integrity and honesty to all our happy customers.

No, you've got this part wrong. See what you do is pretend to be an honest business but in-fact sell stock you don't have. Then you worked out a Paypal proof system whereby if you can keep the customer hanging on for long enough for a re-stock (by way of Cathy calling up and being all nice about) you can get to a stage where people can't file a claim and you get to keep their cash - for free!
Applause for your integrity and honesty right there.

WHO wrote:

again its very easy for you to read a biased review and make up your mind, i dont blame you, i have done the same in the past on others.

Biased review? What, from all these people who have nothing in common except for shopping with you and getting ripped off?

WHO wrote:

But please remember this is really only one very disgruntled customer which we try to amicably sort out his/her problem but they are just abusive and angry for no reason and un-co-operative. and we have all documentation from trading standards to prove we are doing our best to amicably sort this. maybe there is something else unhappy in his life and he feels better taking it out on us.

Angry for no-reason... Yeah, I suppose when you take someone's money and not give it back that's not really a cause for upset, you're right. My bad.
Un-cooperative? What about? Asking for a refund over and over, calling you up regularly to find out why it didn't "go in last night"?
Do you want to know how to get someone's cooperation (which is a stupid turn of phrase anyway, it should be you who's cooperating, not us) - you give them what belongs to them.
Up to now I have... no, nothing in my paypal account. You still have my £90, and I'm still going to do you legally good and proper.
You have done nothing with Trading Standards, don't lie. They're well aware of my case and anyone else's who have called regarding your services (or disservices, depending how you look at it.)
You can't show evidence of proof of refund because it doesn't exist, and if you had they would have contacted me about it immediately for further information.

thank you, you proved my point exactly.

again i stress anybody read and re-read this thread as it shows up the exact thing i discussed and then make a decision on it.
i leave these boards now but again if anyone has a problem or an order or anything just email whoblackpool@btconnect.com and a member of staff will be happy to assist you.
and again i stress i will not discuss any indivdual cases in a public forum but are happy to if the customer contacts us on the email stated.
i know for a fact a certain person has numerous identities and these will be dealt with legally.

i now leave these boards as its pointless me arguing with the same person in and out and getting nowhere.


may the force be with WHO.

You're off then are you? Great, bye! Good luck with your 'legal' case!

WHO wrote:

thank you, you proved my point exactly.

And you proved mine: you have nothing left to say or do. No apologies and no refunds.
Email these guys if you want to hear them waste your time spinning you a load of crap. Stay on the forum if you want to do something about them.

WHO wrote:

may the force be with WHO.

Hey Jay,

I don't think they have any answers. The fact is there are people still waiting for their money back and they have no intention of giving it back.
I want answers to the questions too, but I can't see that they will ever offer any.

These guys are scammers 100%. Take a look at all the new reviews that have put the 2 start rating up to 4 on reviewcentre:

http://www.reviewcentre.com/reviews168812.html

A few days ago it was 20% recommended, now it's 70%. Just take one look at all the new 5 star reviews there and you can see by the crap spelling and grammar, he doesn't know how to use big capital letter, that they're all written by the same person. These guys aren't even good at covering their own deceitful traces.
This sort of behaviour is a clear indication as to their 'integrity' - lie, steal and cheat.

we have not replied as somebody has stated they want to firebom the store so we have been advised not to communicate until this is investigated by the police, and again this shows up certain charcters as their true self, the ratings on the other site have gone up as all the phoney reviews have been removed.
again this very thread goes against the rules and regulations of the very forum it sits in and for an admin to condone it speaks volumes to everybody who reads it.
this is my last post.
i ahve nothing to prove, we are and always will be an honest and strong business.

may the force be with WHO

hmmmm interesting post. what strikes me is the fact that who blackpool never answers a single question. as far as i am concerned i will not become one of their "very satisfied customers"!

actually it was not the post in here it was one of several telephoned calls, recorded telpehone calls.

who: if i could provide you with a strategic advice (for free!) you should address some of the questions raised here instead of avoiding them. it is public relations 101.