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 Finished with AFA - No sense of responsbility anymore (RESOLVED!)

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yeah-sus
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yeah-sus

Posts : 708
Join date : 2011-01-24
Age : 44
Location : sweden

Finished with AFA - No sense of responsbility anymore (RESOLVED!) - Page 2 Empty
PostSubject: Re: Finished with AFA - No sense of responsbility anymore (RESOLVED!)   Finished with AFA - No sense of responsbility anymore (RESOLVED!) - Page 2 I_icon_minitimeWed May 22, 2013 3:22 pm

great to hear that they admit they were wrong but its a shame the bluestar moc was almost destroyed
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arohk
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arohk

Posts : 1612
Join date : 2012-06-27
Age : 54
Location : Canada

Finished with AFA - No sense of responsbility anymore (RESOLVED!) - Page 2 Empty
PostSubject: Re: Finished with AFA - No sense of responsbility anymore (RESOLVED!)   Finished with AFA - No sense of responsbility anymore (RESOLVED!) - Page 2 I_icon_minitimeWed May 22, 2013 7:00 pm

I wish there were others who also graded items then AFA would know that people have choises and they need to have great customer relations or the compitition will take them out.
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JesseVader08
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JesseVader08

Posts : 646
Join date : 2010-03-05
Age : 45
Location : Kelowna, Canada

Finished with AFA - No sense of responsbility anymore (RESOLVED!) - Page 2 Empty
PostSubject: Re: Finished with AFA - No sense of responsbility anymore (RESOLVED!)   Finished with AFA - No sense of responsbility anymore (RESOLVED!) - Page 2 I_icon_minitimeWed May 22, 2013 7:05 pm

It's good to hear that someone is ensuring you receive the customer service you should have had to begin with. It's just too bad it had to come to such a frustrating crossroads to get to this point!
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aussiejames
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aussiejames

Posts : 7732
Join date : 2009-11-12
Age : 46
Location : Western Australia

Finished with AFA - No sense of responsbility anymore (RESOLVED!) - Page 2 Empty
PostSubject: Re: Finished with AFA - No sense of responsbility anymore (RESOLVED!)   Finished with AFA - No sense of responsbility anymore (RESOLVED!) - Page 2 I_icon_minitimeWed May 22, 2013 9:15 pm

Good to hear things are moving forward. I've always said we're human, human's make mistakes, it's how we rectify these mistakes that is important.
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kisstour03
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kisstour03

Posts : 1324
Join date : 2011-02-06
Age : 46
Location : New Brunswick, Canada

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PostSubject: Re: Finished with AFA - No sense of responsbility anymore (RESOLVED!)   Finished with AFA - No sense of responsbility anymore (RESOLVED!) - Page 2 I_icon_minitimeWed May 22, 2013 9:30 pm

Good to hear John. But like others have said too bad such a valuable figure got damaged.
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yeah-sus
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yeah-sus

Posts : 708
Join date : 2011-01-24
Age : 44
Location : sweden

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PostSubject: Re: Finished with AFA - No sense of responsbility anymore (RESOLVED!)   Finished with AFA - No sense of responsbility anymore (RESOLVED!) - Page 2 I_icon_minitimeThu May 23, 2013 1:12 am

@aussiejames wrote:
Good to hear things are moving forward. I've always said we're human, human's make mistakes, it's how we rectify these mistakes that is important.

AFA aint human they move the U grades from the package without touching with human hands Smile
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Dark Sith Lord
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Dark Sith Lord

Posts : 1051
Join date : 2011-07-11
Age : 27
Location : Derbyshire UK

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PostSubject: Re: Finished with AFA - No sense of responsbility anymore (RESOLVED!)   Finished with AFA - No sense of responsbility anymore (RESOLVED!) - Page 2 I_icon_minitimeThu May 23, 2013 4:05 am

Glad to hear things are looking up for you John! Smile
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DarthBerizing
Johnpaul Ragusa
Johnpaul Ragusa
DarthBerizing

Posts : 7048
Join date : 2009-11-24
Age : 48
Location : Dutchess County, NY

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PostSubject: Re: Finished with AFA - No sense of responsbility anymore (RESOLVED!)   Finished with AFA - No sense of responsbility anymore (RESOLVED!) - Page 2 I_icon_minitimeThu Jun 20, 2013 2:06 pm

Hey Everyone,

I wanted to give everyone an update and put this saga to rest finally.

I got back Blue Stars from AFA and they did an amazing custom case for me. It's a sliding back case with support rails.

Finished with AFA - No sense of responsbility anymore (RESOLVED!) - Page 2 9090461767_29e9de20e4_c

Chad from AFA was extrememly involved throughout the entire process and kept a very open line of communication. They also did refund me for the damage and even credited me for the grading costs.

All in all, AFA did everything they could to ensure they took responsibility and ultimately made the best of the situation.

So while I'd have been happier with the figure not being damaged (obviously) I think they did everything that was possible to make it right and for that I am grateful. Chad really did go way beyond the call of duty.

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Nico
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Nico

Posts : 1460
Join date : 2013-03-22
Location : Wirral, UK

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PostSubject: Re: Finished with AFA - No sense of responsbility anymore (RESOLVED!)   Finished with AFA - No sense of responsbility anymore (RESOLVED!) - Page 2 I_icon_minitimeThu Jun 20, 2013 2:11 pm

Pleased for you John, Blue Stars looks great mate. cheers
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Mike_Z
Imperial Commander
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Mike_Z

Posts : 429
Join date : 2011-09-21
Age : 36

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PostSubject: Re: Finished with AFA - No sense of responsbility anymore (RESOLVED!)   Finished with AFA - No sense of responsbility anymore (RESOLVED!) - Page 2 I_icon_minitimeThu Jun 20, 2013 2:24 pm

All things considered, excellent news. :clap:

Bluestars looks great!
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Dr Dengar
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Dr Dengar

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PostSubject: Re: Finished with AFA - No sense of responsbility anymore (RESOLVED!)   Finished with AFA - No sense of responsbility anymore (RESOLVED!) - Page 2 I_icon_minitimeThu Jun 20, 2013 2:30 pm

Happy to hear this ended good. Thanks for the update, John!
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Dark Sith Lord
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Dark Sith Lord

Posts : 1051
Join date : 2011-07-11
Age : 27
Location : Derbyshire UK

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PostSubject: Re: Finished with AFA - No sense of responsbility anymore (RESOLVED!)   Finished with AFA - No sense of responsbility anymore (RESOLVED!) - Page 2 I_icon_minitimeThu Jun 20, 2013 2:35 pm

Thats Great news mate. Glad to hearthat it had a good ending! Cool
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walkie
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walkie

Posts : 5084
Join date : 2012-11-05
Age : 44
Location : UK

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PostSubject: Re: Finished with AFA - No sense of responsbility anymore (RESOLVED!)   Finished with AFA - No sense of responsbility anymore (RESOLVED!) - Page 2 I_icon_minitimeThu Jun 20, 2013 4:31 pm

Good to heard it's all sorted. As for figure is still awesome.

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tundra9
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tundra9

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PostSubject: Re: Finished with AFA - No sense of responsbility anymore (RESOLVED!)   Finished with AFA - No sense of responsbility anymore (RESOLVED!) - Page 2 I_icon_minitimeThu Jun 20, 2013 5:33 pm

Great news John, glad they amended some of their wrong-doings!
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madhatter1220
Imperial Gunner
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madhatter1220

Posts : 52
Join date : 2012-03-01
Age : 42
Location : Moore, OK

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PostSubject: Re: Finished with AFA - No sense of responsbility anymore (RESOLVED!)   Finished with AFA - No sense of responsbility anymore (RESOLVED!) - Page 2 I_icon_minitimeThu Jun 20, 2013 6:17 pm

Great to hear and it looks amazing!!!
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kisstour03
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kisstour03

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PostSubject: Re: Finished with AFA - No sense of responsbility anymore (RESOLVED!)   Finished with AFA - No sense of responsbility anymore (RESOLVED!) - Page 2 I_icon_minitimeThu Jun 20, 2013 6:23 pm

cheers
 
Awesome news.
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